So my question is if it is possible to circumvent this new blockage in a way and keep using all sorts of apps in remote control?Įxtra information: I use a Windows laptop and a recent Android smartphone from Samsung. What could be the problem The version of the QS and the Teamviewer is 15.3 Thanks in advance for your help. I have noticed that in the advanced options there is no Screen share ID. I know there is allways a small security risk, but for me it is perhaps more important that I'm able to use these apps. If your devices are configured to a profile with Screen Capture set to Disallow, or if the policy is not set, Knox Remote Support Web Viewer cannot function. I tried to share the Screen of a iPad via Teamviewer Quicksupport, but when pressing the'Start Broadcast' button nothing happens. Whatever the cause, for me this is a problem as I really want to use these apps and I am not able to use a touchscreen and operate my smartphone directly. It is only with banking or payment apps that I get this, so I suppose it's some sort of security update that prevents the remote usage of this kind of apps. But now several apps stopped working properly in remote control, they are actually opened on my smartphone but on my laptop I just see a black screen. Today however, I had to consent on my smartphone to new terms and conditions, and the connection was normalized. Recently there must have been an update because since yesterday the remote control started behaving strangely. So I actually use the free version of Teamviewer in order to be able to use my smartphone from my laptop pc. This is because I have a handicap (muscular disease) which makes me almost completely paralyzed and thus unable to use a touchscreen. I write to you perhaps with a rather strange question/remark.
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